Lack Of Communication In The Organization ACMA †Free Samples

Question: Discuss about the Lack Of Communication In The Organization ACMA. Answer: Introduction ACMA is an organization holding its travel Call Centre and internet-based activities in both domestic and international market. The organization is aiming to expand its business in the global market but it is facing issues in the staff management. ACMA found that due to lack of communication, the organization is unable to compete in the global market. The purpose of this is to provide staff communication issues faced by the organization in its working. As ACMA has existing 300 members working with them and further they are expecting to broader their base by recruiting 100 more employees and creating a team of 400 employees in the organization. For that purpose ACMA needs to resolve their internal issues and then aim to expand their business. Communication is regarded as the best tool which initiate positive environment in workplace and increases the efficiencies of employees of the organization. It also helps in improving the conditions present in the internal process of the organiza tion. Apart from that communication also helps the organization to get to know about the issues present in the workplace and rectify them effectively. Further it is the duty of the manager to initiate good flow of communication in the organization so that the activities are initiated with ease (Kirilova, and Angouri 2017). The below-mentioned task discusses the framework of communication, its importance in the organization and model which helps in flow of communication. Lastly, recommendations are given to the line manger by the organizational development team to communicate efficiently. Further details about the task are discussed below. Framework of communication Effective communication is a tool which helps the management to perform their regular day to day activities efficiently. The job and responsibilities of the employees are adequately fulfilled in the organization with the help of communication tool. It acts as a foundation to the planning process of the organization. It also plays a key role in the success of the company in the global world. A healthy workplace is an organization where there is a positive environment and positive environment is enhanced by effective communication in the organization. An organization where the employees effectively communicate with each and with the higher level authority can be said that it has good workplace environment. Additionally, there are two types of communication process initiated in businesses which are explained below: Bottom-up communication: this type of communication flows from the subordinates to superiors of the organization. With this method, the employer easily gets to know the needs and requirements of the organization. Due to this process, the employer modifies their policies according to the workplace requirements of employees (Cappelli, and Tavis 2016). Top-down communication: this type of communication flows from the top management of the organization to the lower level management of the organization. This shows that the employer issues their statement to the employees and they employees follow accordingly. With the type of communication, the instructions are properly conveyed to the employees in the organization without any misconception among them. Importance of effective communication Talking about the communication issue in the organization, it shall be noted that communication plays an effective role in determining the workplace management of the organization. Further, the growth of the organization is also enhanced with this process. And, the importance of communication in ACMA is discussed below: Motivation: communication helps in increasing the level of trust among employees in the workplace. It shall be noted that as communication helps in clarifying the confusion among employees due to which the employees are insisted to trust the organization. Trust also helps in increasing the level of motivation of employees and employees being the greatest asset help the company in gaining their desired goals. So, it shall be noted that better the communication, more trust on company and generation of more efficient work in the organization (Kouzes, and Posner 2014). Clarity of work: communication process helps in getting better clarity in work and clarity helps the organization in receiving the desired objectives by the company. if the employees in the organization just perform the task without having any clarification that why is done and how to do it, then the outcomes of that task will not come according to expectations but if the ask is performed under the guidance of employer who is providing details information about the task to the employee. Then it shall be noted that the employee will definitely achieve the targets and achieve success. Also lack of clarification give rise to confusion and confusion give rise to negativity in the organization. Negativity initiates bad workplace management in the organization. Thus, proper communication enhances good work in the organization along with good workplace management as well. Communication is one or the feature which helps the organization in recruitment and selection process as well. Considering to a situation, like there is an effective flow of communication the organization due to which all employees enjoy working in the ACMA organization. Resulting to which, the employees will display a good brand image of the company in the market. As goodwill of the company is circulated in the market due to which all prospective people present in the society aims to become a part of the organization due to which more and more people will join the organization resulting in growth of ACMA in the global business. Enhance teamwork: the process of communication enhances teamwork in the organization. As communication helps in building a team due to which the employee get to know each other work together efficiently. This process also helps in reduction in repetition of work. As all the employees know their jobs and work collectively due to work which repeated work is reduced and efficiency in the organization is increased. Teamwork also helps the organization in creating good workplace environment as well (Osborne, and Hammoud 2017). Co-ordination: co-ordination and teamwork work hand in hand as if there is effective teamwork in the organization there co-ordinated activities are initiated in the management process. Also, communication also initiates co-ordination between different levels of management. The activities happening in the organization are co-ordinated from the top level to lower level of management. Thus, it shall be noted that adequate communication helps to increase the coordination among different level of management. Deduction of delays: it shall be noted that communication process helps the organization in increasing the flow of work and eliminates the repetition of work due to which the time period is taken to complete one trade cycle reduces. This process acts as an achievement for the organization as delays in work is reduced and efficiency in work is increased. Model of communication The Aristotle model shall be looked after by the organization while looking at the communication framework. This model states that speaker is the most important person in the organization who holds efficient communication skills as well. The process goes like, the speaker provides speech to the audience and then the speech is directed to the audience after which they act according to the directions given. Thus in way the message is conveyed and work is work is done by the employees. In the organization ACMA, this model of communication shall be used but it shall be implemented vice versa like the speaker shall provide his speech and the audience shall work accordingly. And then in case if the audience feels confusion regarding some issue then they shall convey their message to the speaker. Then speaker shall act according to the requirement of the employees of the organization. In this way, only efficient communication skills will get enhanced in the organization. It shall be noted t hat both the manager and the employee shall into consideration the words communicated by them, they shall also aim to implement such activities in favor of each other. Then only organization will gain competence in the target market (Holmes, and Stubbe 2015). Recommendations to management of ACMA The fact shall be noted that it is important for the organization to implement activities which assist communication in organization and reduces staff issues. The managers of the organization shall implement various activities to support communication in the organization. Further, some of the recommendations are given to the managers of the organization which can help them to resolve their issues and initiate expansion. Transmission of clear message through manager: the managers of the organization are the leader who leads the whole team and he is also partially responsible for the outcomes of work done by the team. So he shall circulate message in the organization in such a way that it is understandable to all the employees in the organization. The message circulated shall be simple clear and shall hold deep meaning in it. This type of message reduces confusion and disputes among employees and increases clarity in the work. All these effects combine to increase the efficiency in the work of employees. Customer values: the managers shall aim to focus on the values and thinking of customers. As if the manager will initiate activities which is according to the values of then the organization will gain the support of them resulting in the growth of ACMA. Further internal campaigns shall be initiated by the managers to support the employees with their work and guide them to perform better. The manager shall also work with employees in the work field and gain their confidence. This will increase their level of motivation and they will boost themselves to work better (Mackay 2013). Improvise leadership skills: the managers in the organization shall try to improvise their leadership skills because leader is the only person who motivates the team and makes them work in favor of the organization. So, if the leader is inefficient then his team will also not work effectively and produce output. The leader shall first initiate a plan and build a map to follow. Afterwards, he shall follow that plan and ask the team to do the same. Thus, if there is effective communication in the organization then the employees will follow the leader otherwise they will drop the plan in between. So, the leader shall develop a good relationship with employees and then motivate them to work better. Also, the leader shall try to involve in the activities of the team and initiate teamwork to create efficiencies. Focus on interaction more than information: the managers shall focus on interaction with the employees rather than information provided to them. Many times the employees receive information from other sources and they rely on them only and initiate activities accordingly. Instead of that, they shall interact with their team and then gain information by the way of personal interview and group discussions. Then will enhance the communication in the team and it will also help the employer to get to know about the issues faced by the organization (Nordbck, Myers, and McPhee 2017). Evaluating deviations: the managers shall aim to find out the deviations which are affecting the growth of the organization. as it is seen that communication is one of the major staff issues which is barring the growth of the organization, so the managers shall find out the cause of this inefficient communication and then aim to rectify it. They shall analyze both internal and external environment and then develop measure for the same. They shall also seek the acceptance of the employees on such measures. With their involvement in the discussion, the bond of the organization will become strong. Development of authoritative plan: the management shall decide and assign the duties to the employees in the organization which they are accountable. This will help them to look after the deviation easily. Also, author and responsibility help the employees to work better because they will be held liable for their work. Also, the manager shall decide the person to whom the employees shall be accountable and to whom they shall report in case of any issue. Thus, this delegation of authority and responsibility will somehow increase communication and develop the effectiveness of the organization in the global market (Scott 2017). Conclusion Thus, in the limelight of above-mentioned events, the fact that shall be noted is that it is important for the organization ACMA to develop communication in their management to reach target. Communication will reduce the staff issue and help them to achieve the expected goal. Also, the above-mentioned task explains the importance of communication in the organization further it also explains the recommendation given to the management in order to improve their communication skills. Lastly, the fact shall be noted that without effective communication no organization can gain the competitive edge in the target market. References Cappelli, P. and Tavis, A. 2016. The Performance Management Revolution. Harward Business Review, pp. 1-11 Holmes, J. and Stubbe, M., 2015. Power and politeness in the workplace: A sociolinguistic analysis of talk at work. Routledge. Kirilova, M. and Angouri, J., 2017. Workplace Communication Practices and Policies. InRoutledge Handbook of Migration and Language(pp. 540-557). Routledge. Kouzes, J.M. and Posner, B.Z., 2014. The student leadership challenge: Five practices for becoming an exemplary leader. John Wiley Sons. Mackay, H., 2013. Why don't people listen?. Macmillan Publishers Aus Nordbck, E.S., Myers, K.K. and McPhee, R.D., 2017. Workplace flexibility and communication flows: a structurational view.Journal of Applied Communication Research,45(4), pp.397-412. Osborne, S. and Hammoud, M.S., 2017. Effective Employee Engagement in the Workplace. International Journal of Applied Management and Technology, 16(1), p.4. Scott, C.R. ed., 2017.The International Encyclopedia of Organizational Communication. Wiley.